:root{--primary:#092d76;--accent:#cc1818;--accent-glow:rgba(204, 24, 24, 0.15);--bg:#f8fafc;--surface:#ffffff;--text-main:#1e293b;--text-sub:#64748b;--line:#e2e8f0;--success:#10b981;--shadow-sm:0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);--shadow-lg:0 20px 25px -5px rgba(15, 23, 42, 0.1), 0 10px 10px -5px rgba(15, 23, 42, 0.04);--font:'DM Sans', sans-serif}#ldc-widget *{box-sizing:border-box;outline:none;-webkit-tap-highlight-color:#fff0}#ldc-widget{font-family:var(--font);color:var(--text-main);-webkit-font-smoothing:antialiased;line-height:normal}#ldc-widget .launcher{position:fixed;bottom:24px;right:24px;width:64px;height:64px;background:var(--primary);border-radius:50%;box-shadow:0 8px 32px rgb(9 45 118 / .35);border:none;cursor:pointer;transition:transform 0.3s cubic-bezier(.34,1.56,.64,1);display:grid;place-items:center;padding:0;margin:0}#ldc-widget .launcher:hover{transform:scale(1.1) rotate(-5deg)}#ldc-widget .launcher svg{width:32px;height:32px;fill:#fff;pointer-events:none}#ldc-widget .notification-dot{position:absolute;top:0;right:0;width:16px;height:16px;background:#ef4444;border:2px solid #fff;border-radius:50%;animation:bounce 2s infinite}#ldc-widget .chat-widget{position:fixed;bottom:100px;right:24px;width:380px;height:680px;max-width:calc(100vw - 48px);max-height:calc(100vh - 160px);background:var(--bg);border-radius:20px;box-shadow:var(--shadow-lg);display:none;flex-direction:column;overflow:hidden;z-index:999999;border:1px solid var(--line);overscroll-behavior:contain;opacity:0;transform:translateY(20px) scale(.96);transition:opacity 0.3s,transform 0.3s cubic-bezier(.16,1,.3,1)}#ldc-widget .chat-widget.active{opacity:1;transform:translateY(0) scale(1)}#ldc-widget .header{background:var(--primary);color:#fff;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;box-shadow:0 2px 10px rgb(0 0 0 / .1);flex-shrink:0}#ldc-widget .header.secure-active{background:#064e3b;transition:background 0.3s ease}#ldc-widget .brand{display:flex;align-items:center;gap:12px}#ldc-widget .brand-logo{width:36px;height:36px;background:#fff;border-radius:50%;display:grid;place-items:center;color:var(--primary);font-weight:800;font-size:18px}#ldc-widget .brand-info h3{margin:0;font-size:15px;font-weight:600;color:#fff;line-height:1.2}#ldc-widget .brand-info p{margin:0;font-size:11px;opacity:.8;display:flex;align-items:center;gap:4px;color:rgb(255 255 255 / .9);line-height:1.2}#ldc-widget .live-dot{width:6px;height:6px;background:#22c55e;border-radius:50%}#ldc-widget .actions{display:flex;gap:8px}#ldc-widget .icon-btn{background:rgb(255 255 255 / .1);border:none;width:32px;height:32px;border-radius:8px;color:#fff;cursor:pointer;display:grid;place-items:center;transition:background 0.2s;padding:0}#ldc-widget .icon-btn:hover{background:rgb(255 255 255 / .2)}#ldc-widget .messages{flex:1;padding:24px;overflow-y:auto;overscroll-behavior:contain;scroll-behavior:smooth;display:flex;flex-direction:column;gap:20px}#ldc-widget .msg-row{display:flex;gap:12px;opacity:0;transform:translateY(10px);animation:ldcSlideIn 0.3s forwards;margin:0}#ldc-widget .msg-row.user{justify-content:flex-end}#ldc-widget .avatar{width:36px;height:36px;background:#e2e8f0;border-radius:50%;background-size:cover;flex-shrink:0;box-shadow:0 2px 4px rgb(0 0 0 / .1)}#ldc-widget .avatar.system{background-image:url(https://ui-avatars.com/api/?name=L+D&background=0f172a&color=fff)}#ldc-widget .bubble{max-width:85%;padding:14px 18px;border-radius:18px;font-size:14.5px;line-height:1.6;position:relative;box-shadow:0 1px 2px rgb(0 0 0 / .05)}#ldc-widget .msg-row.system .bubble{background:var(--surface);border-top-left-radius:4px;color:var(--text-main)}#ldc-widget .msg-row .avatar.system{background:#000;color:#fff;display:flex;justify-content:center;align-items:center}#ldc-widget .msg-row .avatar.system::after{content:"LD";font-size:15px;font-weight:600;letter-spacing:.5px;font-family:var(--font)}#ldc-widget .msg-row.user .bubble{background:var(--accent);color:#fff;border-top-right-radius:4px;box-shadow:0 4px 12px rgb(37 99 235 / .2)}#ldc-widget .card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:8px;margin-top:8px;box-shadow:var(--shadow-sm)}#ldc-widget .card-header{font-weight:600;font-size:14px;margin-bottom:12px;color:var(--primary)}#ldc-widget .chips-grid{display:flex;flex-direction:column;gap:10px;width:100%}#ldc-widget .chip{background:#fff;border:1px solid var(--line);padding:14px 16px;border-radius:14px;font-size:14px;font-weight:500;color:var(--text-main);cursor:pointer;transition:all 0.2s ease;text-align:left;display:flex;align-items:center;justify-content:space-between;box-shadow:0 1px 2px rgb(0 0 0 / .03);margin:0}#ldc-widget .chip::after{content:'→';font-weight:700;opacity:0;transform:translateX(-10px);transition:all 0.2s;color:var(--accent)}#ldc-widget .chip:hover{border-color:var(--accent);background:var(--accent-glow);color:var(--accent);transform:translateY(-1px);box-shadow:0 4px 12px rgb(37 99 235 / .1)}#ldc-widget .chip:hover::after{opacity:1;transform:translateX(0)}#ldc-widget .input-bar{background:#fff;border-top:1px solid var(--line);padding:16px 20px;display:flex;gap:12px;align-items:center;flex-shrink:0}#ldc-widget .input-box{flex:1;background:var(--bg);border:1px solid var(--line);border-radius:24px;padding:14px 18px;font-size:15px;transition:border 0.2s,box-shadow 0.2s;color:var(--text-main);margin:0}#ldc-widget .input-box:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}#ldc-widget .send-btn{background:var(--primary);color:#fff;width:48px;height:48px;border-radius:50%;border:none;cursor:pointer;display:grid;place-items:center;transition:transform 0.2s;flex-shrink:0;box-shadow:0 4px 10px rgb(15 23 42 / .2);padding:0;margin:0}#ldc-widget .send-btn:hover{transform:scale(1.05)}#ldc-widget .send-btn:disabled{background:#cbd5e1;cursor:not-allowed;transform:none;box-shadow:none}#ldc-widget .ticket-view{text-align:center;border:2px dashed var(--line);padding:24px;margin:12px 0;border-radius:16px;background:#fff}#ldc-widget .ticket-id{font-family:monospace;font-size:18px;color:var(--accent);font-weight:700;letter-spacing:1px;margin:8px 0}#ldc-widget .big-actions{display:flex;flex-direction:column;gap:12px;margin-top:20px}#ldc-widget .big-btn{width:100%;padding:12px 16px;border-radius:16px;border:1px solid rgb(255 255 255 / .1);color:#fff;cursor:pointer;display:flex;align-items:center;gap:16px;transition:all 0.2s cubic-bezier(.34,1.56,.64,1);position:relative;overflow:hidden;text-align:left;box-shadow:0 4px 6px -1px rgb(0 0 0 / .1);margin:0}#ldc-widget .big-btn:hover{transform:scale(1.02);box-shadow:0 12px 24px -8px rgb(0 0 0 / .3)}#ldc-widget .btn-icon{width:42px;height:42px;border-radius:12px;background:rgb(255 255 255 / .2);backdrop-filter:blur(4px);display:grid;place-items:center;flex-shrink:0}#ldc-widget .btn-content{display:flex;flex-direction:column;gap:0}#ldc-widget .btn-title{font-size:15px;font-weight:700;line-height:1.1;letter-spacing:-.01em}#ldc-widget .btn-sub{font-size:12px;opacity:.9;font-weight:400}#ldc-widget .btn-wa{background:#25D366}#ldc-widget .btn-call{background:var(--primary)}#ldc-widget .big-btn::after{content:'→';position:absolute;right:20px;font-weight:700;transform:translateX(-10px);transition:all 0.2s}#ldc-widget .case-card.minimal{background:#fff;padding:20px;border-radius:12px;border:1px solid #e2e8f0;text-align:center;box-shadow:0 4px 6px -1px rgb(0 0 0 / .05);margin-top:10px}#ldc-widget .case-label{font-size:11px;text-transform:uppercase;letter-spacing:1px;color:#64748b;margin-bottom:8px;font-weight:600}#ldc-widget .case-number{font-family:var(--font);font-size:28px;font-weight:700;color:#092d76;letter-spacing:1px;margin-bottom:8px}#ldc-widget .case-meta{font-size:11px;color:#10b981;display:flex;align-items:center;justify-content:center;gap:4px}#ldc-widget .case-meta::before{content:'●';font-size:8px}#ldc-widget .big-btn:hover::after{opacity:1;transform:translateX(0)}@keyframes ldcSlideIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}#ldc-widget .archive-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background:var(--bg);z-index:20;display:flex;flex-direction:column;transform:translateX(100%);transition:transform 0.3s cubic-bezier(.16,1,.3,1)}#ldc-widget .archive-overlay.open{transform:translateX(0)}#ldc-widget .archive-header{padding:16px 20px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;font-weight:700;color:var(--primary)}#ldc-widget .archive-list{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px}#ldc-widget .archive-item{background:#fff;padding:16px;border-radius:16px;border:1px solid var(--line);cursor:pointer;transition:all 0.2s;position:relative;margin:0}#ldc-widget .archive-item:hover{border-color:var(--accent);transform:translateY(-2px);box-shadow:var(--shadow-sm)}#ldc-widget .archive-delete{position:absolute;top:10px;right:10px;background:#ffe5e5;color:#cc1818;border:none;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:16px;line-height:1;transition:all 0.2s;z-index:2;padding:0}#ldc-widget .archive-delete:hover{background:#cc1818;color:#fff;transform:scale(1.1)}#ldc-widget .archive-meta{font-size:11px;color:var(--text-sub);margin-bottom:6px;display:flex;justify-content:space-between;text-transform:uppercase;letter-spacing:.5px;font-weight:600}#ldc-widget .archive-case{font-size:16px;font-weight:800;color:var(--primary);margin-bottom:2px}#ldc-widget .archive-name{font-size:13px;color:var(--text-main)}#ldc-widget .empty-state{text-align:center;opacity:.5;margin-top:40px;font-size:14px}@keyframes bounce{0%,100%{transform:translateY(0)}50%{transform:translateY(-3px)}}#ldc-widget .typing-dots span{width:6px;height:6px;background:#94a3b8;border-radius:50%;display:inline-block;animation:ldcTyping 1.4s infinite ease-in-out both;margin:0 1px}#ldc-widget .typing-dots span:nth-child(1){animation-delay:-0.32s}#ldc-widget .typing-dots span:nth-child(2){animation-delay:-0.16s}@keyframes ldcTyping{0%,80%,100%{transform:scale(0)}40%{transform:scale(1)}}@media (max-width:600px){#ldc-widget .input-bar{padding-bottom:calc(10px + env(safe-area-inset-bottom));background:#fff}#ldc-widget .input-box{font-size:16px!important}#ldc-widget .chat-widget{bottom:0!important;right:0!important;left:0!important;top:60px!important;width:100%!important;height:auto!important;max-height:none!important;border-radius:20px 20px 0 0!important;transform:translateY(100%);box-shadow:0 -4px 20px rgb(0 0 0 / .15)!important;max-width:none!important;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}#ldc-widget .chat-widget.active{transform:translateY(0)}#ldc-widget .launcher{bottom:20px;right:20px;width:52px;height:52px}#ldc-widget .launcher svg{width:26px;height:26px}}#ldc-widget .case-card{background:#fff;padding:24px;border-radius:12px;text-align:center;box-shadow:0 4px 6px -1px rgb(0 0 0 / .05),0 2px 4px -1px rgb(0 0 0 / .03);border:1px solid #e2e8f0;margin:16px 0;position:relative}#ldc-widget .case-card-header{font-size:11px;text-transform:uppercase;letter-spacing:1.5px;color:#64748b;font-weight:600;margin-bottom:6px}#ldc-widget .case-card-body{font-family:var(--font);font-size:26px;font-weight:800;letter-spacing:1px;color:var(--primary);margin-bottom:6px}#ldc-widget .case-card-footer{font-size:11px;color:#94a3b8;font-weight:500}#ldc-widget .big-btn{width:100%;padding:18px 24px;border-radius:16px;border:none;color:#fff;cursor:pointer;display:flex;align-items:center;gap:16px;transition:all 0.3s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden;text-align:left;box-shadow:0 4px 6px -1px rgb(0 0 0 / .1),0 2px 4px -1px rgb(0 0 0 / .06);margin:0;background-size:200% auto}#ldc-widget .big-btn:hover{transform:translateY(-2px);box-shadow:0 10px 15px -3px rgb(0 0 0 / .1),0 4px 6px -2px rgb(0 0 0 / .05)}#ldc-widget .btn-wa{background:#25D366}#ldc-widget .btn-call{background:var(--primary)}#ldc-widget .rating-container{display:flex;flex-direction:column;gap:10px;margin-top:10px}#ldc-widget .rating-opt{background:#fff;border:1px solid var(--line);padding:12px;border-radius:12px;cursor:pointer;transition:all 0.2s;font-size:18px;display:flex;justify-content:center;align-items:center;box-shadow:0 1px 2px rgb(0 0 0 / .05);margin:0}#ldc-widget .rating-opt:hover{background:#fffbef;border-color:#fbbf24;transform:translateY(-2px);box-shadow:0 4px 6px rgb(0 0 0 / .05)}